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Cancellation, changes and refunds depend on the order's progress, the relevant authority and applicable consumer rights. Payment alone does not prove registration is complete.
Consumers normally have 14 days, starting the day after the service contract is concluded, to withdraw without giving a reason. Send an unambiguous statement to [email protected]; the model form below is optional. Sending it before the deadline is sufficient: withdrawal does not depend on support approval. Missing legally required withdrawal information can extend the period by up to 12 months. If that information is supplied during the extension, you have 14 days from receipt. A deadline on a weekend or public holiday extends to the next working day.
Early service performance requires your express request. If you then withdraw, only a proportionate amount for service actually supplied may be payable where all statutory information and request requirements were met. The right is lost only after full performance with prior express consent and acknowledgement of that loss. Payment, authority submission or a pre-ticked/general terms box alone is not such consent. No blanket waiver applies.
Contact [email protected] as soon as possible to stop work not yet submitted. We check the actual status, but your timely statutory withdrawal is effective without our approval. Payment alone does not mean registration is complete.
An authority may limit correction or cancellation of an official charge after submission or registration. Its rules are separate from your rights against Tolluno for the intermediary service. We explain any applicable restriction and lawful deduction rather than treating every registered order as non-refundable.
Check your plate, registration country, vehicle/category, weight, trailer, dates and any required VIN or identity details before payment. Contact [email protected] immediately about errors. After submission, correction may be limited by authority rules. A customer error does not automatically exclude a refund or statutory rights; any lawful charge must be explained. Tolluno remains responsible for its own processing errors.
If Tolluno makes an error with correctly supplied details, we arrange correction, replacement or the refund required by law without removing other remedies. If we cannot fulfil a paid item, we refund that unfulfilled item’s payment, including its applicable service fee. You do not have to accept a voucher instead of a refund owed.
Email [email protected] with your order reference and order email, and state whether you want withdrawal, cancellation or help with an error. Do not send access codes, card details or full identity documents. For statutory withdrawal, reimbursement is due without undue delay and no later than 14 days after we are informed, using the original payment method unless you expressly agree otherwise, without a refund fee. Mollie processes payment refunds; bank posting times can vary.
To: Tolluno, [email protected] (geographic address must still be published on the Legal / Imprint page). I/we hereby withdraw from my/our contract for the following service: [service and order reference]. Ordered on: [date]. Name of consumer(s): [name]. Address of consumer(s): [address]. Date: [date]. Signature only if sent on paper. Delete as appropriate. You may use any other clear statement instead.
Use the online form to submit a withdrawal declaration. Your declaration takes effect when submitted; it does not itself cancel an official vignette or guarantee a refund.
Exercise withdrawal rightInclude these details so we can find your order quickly:
In your first email, do not include card details, passwords or access codes, or full identity documents.